Frequently Asked Questions

When your order is dispatched, we will email you with a tracking link. If you are missing this email, please speak to our team who will gladly resend the tracking link.

We process orders Monday to Friday, excluding bank holidays. So any orders placed on weekends will be picked up on the next working day per the delivery speed chosen in your order. Please note any orders that include our colour-matching service will require 4 working days for production before they are dispatched. For more information, please read our delivery information page. 

Orders for colour-matched panel rivets or screws of any quantity require 4 working days (Monday to Friday) before being ready for dispatch. This time covers the mixing of paints to achieve your desired finish, painting, and then curing time. If you are under a strict turnaround deadline please speak to our team.

Yes! We are so confident in our quality and painting methods, that we are proud to offer a 25-year coating warranty across all fixings and fasteners. A no-quibble warranty that you can rely on for up to 25 years after purchase. Our coating warranty outlines the conditions that must be met by customers in order for us to qualify for a replacement. For full details, please read our full coating warranty here.

Yes! Computer screens do not achieve the same colours as real life, so we now offer our Sample Packs of our painted panel installation hardware, delivered worldwide. You can request for your free-of-charge sample pack here.

A Sliding Point is a large diameter hole in a panel, designed to allow rivets and screws to move without obstruction. This is especially important as subframes are subjected to thermal movement. 

Whereas a Fixed Point is a smaller diameter hole, usually 0.1mm bigger than the fixing diameter used to secure the panel to the subframe. The fixed point ensures that a panel will not move or slide from its required position.

Our Centralising Tools are precision drilling attachments used during the installation of rainscreen panels. Its unique design means our panel rivets can be installed concentrically to a larger diameter, pre-drilled Sliding Point hole. This is hugely important as now the rivet will be able to move freely within the structure which is subject to thermal expansion/contraction, without locking up or damaging the panel. 

To view our full range of Centralising Tools, click here.

Our Rivet Setting Nose Pieces are our precision-machined attachments for rivet guns. Their role during the installation is to ensure that panel rivets are installed a set distance away from the main screen panel in line with panel manufacturer guidelines. A rivet installed pressed against the panel will damage both the panel and the rivet.