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Here are a list of our customers' most common questions before purchase.
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Need Help?

If you have an issue or question that requires immediate assistance, please give our friendly experts a call on +44 (0) 1782 629 270.

If we aren’t available, submit a contact form message on our Contact page and we will get back to you within a couple of working hours!

Pre Sale Questions

When your order is dispatched, you will receive an email with a tracking number. If you are missing this email, please contact us at and our friendly team will be able to assist.

Yes you can do so during checkout. Please note however all deliveries require a signature so we're unable to accommodate any 'safe place' requests left in the order notes.

We are unable to leave any packages at a 'safe place', and require signatures across all deliveries regardless of order value.

We process orders Monday to Friday, excluding bank holidays. So any orders placed on weekends will be picked up on the next working day in accordance with your delivery speed chosen in your order.

Technical Questions

A Sliding Point is a large diameter hole in a panel, designed to allow rivets and screws to move without obstruction. This is especially important as subframes are subjected to thermal movement. 

A Fixed Point is a smaller diameter hole, usually 0.1mm bigger than the fixing diameter used to secure the panel to the subframe. The fixed point ensures that a panel will not move or slide from it's required position.

Our Centralising Tools are precision drilling attachments used during the installation of rainscreen panels. Its unique design means rivets can be installed concentrically to a larger diameter, pre-drilled Sliding Point hole. This is hugely important as now the rivet will be able to move freely within the structure which is subject to thermal expansion/contraction, without locking up or damaging the panel. 

Our Stand-Off Nose Pieces are precision-machined attachments for rivet guns. Their role during the installation is to ensure that rivets "stand-off" from the rainscreen panel in line with panel manufacturer guidelines. A rivet installed flat to the panel will result in damage both to the panel and the rivet.

Still have questions? Contact Support